Shipping & Delivery Policy
At Aura Furnitures, we believe buying premium furniture online should be simple, transparent, and stress-free. That is why we offer free delivery with no import taxes, VAT, customs duties, or hidden charges on every order — to the UK, Europe, USA, Australia, Switzerland, and Scandinavia. Our Charles Eames Inspired Lounge Chairs, Eames Office Chairs, and Barcelona Chairs are dispatched from our UK head office and international warehouses in Europe, the USA, and Australia — professionally packaged and fully tracked from warehouse to your door.
🚚 Our Delivery Promise — What You Can Always Expect
- ✅ Free delivery to UK, Europe, USA, Australia, Switzerland & Scandinavia
- ✅ Zero import tax, VAT, customs duty, or hidden charges — ever
- ✅ Dispatched within 3 working days in most cases
- ✅ Delivered in 5–7 working days to all destinations
- ✅ Fully tracked door-to-door with real-time updates
- ✅ Specialist furniture packaging to protect your order in transit
- ✅ UK head office with warehouses in Europe, USA & Australia
- ✅ 2-year manufacturer’s warranty on all products
📦 Delivery Destinations & Timeframes
Free Delivery — All Regions, No Hidden Charges
We deliver to the following regions with completely free shipping and no import taxes, VAT, or customs duties. The price you see at checkout is the final price you pay.
🏭 Our Warehouse Network
Faster Fulfilment — Closer to You
Unlike many online furniture retailers that ship everything from a single location, Aura Furnitures operates a multi-warehouse fulfilment network to get your furniture to you faster and more reliably:
- 🇬🇧 Head Office & Primary Warehouse — United Kingdom
- 🇪🇺 European Warehouse — serving EU countries, Switzerland, and Scandinavia
- 🇺🇸 USA Warehouse — serving all US states
- 🇦🇺 Australian Warehouse — serving all Australian states and territories
This means your Charles Eames Lounge Chair, Eames Office Chair, or Barcelona Chair is fulfilled from the warehouse closest to you — reducing transit times and ensuring your furniture is handled with care throughout its journey.
📦 How We Package Your Furniture
Specialist Furniture Packaging for Safe Delivery
Premium furniture deserves premium packaging. Every order from Aura Furnitures is packed using specialist furniture-grade packaging designed to protect your item throughout its journey:
- Heavy-duty double-wall cardboard boxes — engineered for the weight and dimensions of furniture
- Foam corner protectors and internal padding — preventing movement and impact damage in transit
- Protective wrapping on leather surfaces — preventing scratches and scuffs during handling
- Secure strapping and sealing — ensuring boxes remain intact throughout the delivery journey
- Assembly instructions and all fittings included — everything you need is in the box
In the unlikely event that packaging is visibly damaged upon arrival, we recommend photographing it before opening and contacting us immediately.
📱 Order Tracking
Track Your Order Every Step of the Way
Once your order has been dispatched, you will receive an automated dispatch confirmation email containing:
- Your unique tracking number
- A direct tracking link to monitor your delivery in real time
- The name of the courier or logistics partner handling your delivery
- An estimated delivery date based on your location
You can track your order 24/7 using the link provided. If you have not received a dispatch confirmation within 4 working days of placing your order, please contact us and we will investigate immediately.
❓ Shipping & Delivery — Frequently Asked Questions
Is delivery really free with no hidden charges?
Yes — 100% free delivery to all destinations we serve. Unlike many competitors, we do not add import taxes, customs duties, VAT, fuel surcharges, or handling fees at checkout or upon delivery. The price you see is the price you pay — nothing more, nothing less. This applies to every order, regardless of size or destination.
Will I have to pay import tax, VAT, or customs duty?
Absolutely not. Aura Furnitures covers all import taxes, customs duties, and VAT for every order we ship worldwide. You will never receive an unexpected bill from customs, a courier, or any third party. Complete price transparency with zero surprises.
How quickly will my order be dispatched?
In most cases, orders are dispatched within 1–3 working days of your order being confirmed. We process orders Monday to Friday. Orders placed on weekends or UK public holidays will begin processing on the next working day. You will receive a dispatch confirmation email with tracking information as soon as your order leaves our warehouse.
How long does delivery take to the UK?
UK deliveries typically arrive within 5–7 working days from the date of dispatch. Our UK head office and domestic logistics partners ensure fast, reliable delivery of all furniture items including Charles Eames Lounge Chairs, Eames Office Chairs, and Barcelona Chairs. All UK deliveries are fully tracked. For remote locations (Scottish Highlands, Northern Ireland, Channel Islands), please allow an additional 1–2 working days.
How long does delivery take to Europe?
European deliveries typically arrive within 5–7 working days from dispatch. We fulfil many European orders from our European warehouse, significantly reducing transit times for customers in Germany, France, Netherlands, Belgium, Spain, Italy, and other EU countries. All European deliveries are fully tracked with no import duties or VAT charges.
How long does delivery take to the USA?
US deliveries typically arrive within 5–7 working days from dispatch. We fulfil US orders from our American warehouse, ensuring faster transit times and professional handling across all US states. All deliveries are fully tracked with no import duties or customs charges.
How long does delivery take to Australia?
Australian deliveries typically arrive within 5–7 working days from dispatch. We fulfil Australian orders from our Australian warehouse, ensuring efficient delivery to all states and territories including NSW, VIC, QLD, WA, SA, TAS, ACT, and NT. All deliveries are fully tracked with no hidden import charges.
How long does delivery take to Switzerland and Scandinavia?
Deliveries to Switzerland, Sweden, Norway, Denmark, Finland, and other Scandinavian countries typically arrive within 5–7 working days from dispatch. We cover all applicable import taxes and duties — no additional charges will be applied to your order upon delivery.
Can I choose a specific delivery date or time slot?
For standard deliveries, specific date or time slot selection is not currently available. However, our courier partners will typically contact you in advance to confirm a delivery window. For large items such as Eames Lounge Chairs, our logistics partners may offer a pre-arranged delivery appointment. If you have specific delivery requirements, please contact us at info@aurafurn.com before placing your order.
What if nobody is home when delivery is attempted?
If a delivery attempt is made and nobody is available, our courier partner will typically:
- Leave a delivery notification card with redelivery or collection instructions
- Attempt redelivery on the next working day
- Hold the item at a local depot for collection (usually for 5–7 days)
If you know you will not be available, please contact us in advance and we will try to arrange an alternative delivery arrangement.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us as soon as possible at info@aurafurn.com or via WhatsApp. We can usually accommodate address changes if the order has not yet been dispatched. Once dispatched, address changes may not be possible or may incur a redirection fee.
What if my delivery is delayed?
If your order is delayed beyond the estimated 5–7 working day timeframe, please contact us at info@aurafurn.com or via WhatsApp and we will investigate with our courier partner and update you promptly.
What if my furniture arrives damaged?
Please contact us within 48 hours of delivery with clear photographs of the damage. Send to info@aurafurn.com or WhatsApp: +44 7414 618 744. We will arrange a free collection and replacement at no cost to you.
Do you deliver to business addresses, offices, and hotels?
Yes. We regularly deliver to business addresses, offices, hotels, showrooms, and commercial premises. Please ensure someone is available to receive the delivery and include any specific delivery instructions in your order notes.
Do you offer express or next-day delivery?
We do not currently offer express or next-day delivery for large furniture items. However, with dispatch within 1–3 working days and delivery within 5–7 working days, most customers receive their order within approximately one week of ordering. Contact us for urgent requirements.
🔄 Returns, Refunds & Exchanges
Our Returns Commitment — Fair, Transparent & Fully Compliant
We follow the UK Consumer Rights Act 2015, EU Consumer Rights Directive, and US consumer protection regulations to ensure every customer is fully protected.
What is your returns policy?
We offer a 14-day returns window from the date of delivery, in line with UK and EU consumer regulations. Items must be returned in their original condition and original packaging. Please contact us before returning any item so we can guide you through the process.
What if I change my mind after receiving my order?
Change-of-mind returns are accepted within 14 days of delivery. The cost of return shipping is the customer’s responsibility. The item must be returned unused and in its original packaging. Refunds are processed within 5–7 working days of receiving the return.
What if there is a genuine fault, defect, or damage?
We take full responsibility at no cost to you:
- ✅ Free collection arranged from your address
- ✅ Replacement sent as quickly as possible
- ✅ Full refund offered if a replacement is not available
You will never be asked to pay return shipping for a genuine fault or damage.
How do I initiate a return?
Contact us within 14 days of delivery with your order number and reason for return:
📧 info@aurafurn.com
📱 WhatsApp: +44 7414 618 744
We will respond within 1 working day with return instructions.
How long does a refund take?
Refunds are processed within 5–7 working days of receiving the returned item, issued to your original payment method. Allow an additional 3–5 working days for the refund to appear in your account.
Do you offer exchanges?
Yes — within 14 days of delivery. For change-of-mind exchanges, return shipping is the customer’s responsibility. For exchanges due to a fault or error on our part, we cover all costs.
What is your warranty policy?
All products carry a 2-year manufacturer’s warranty covering structural defects and manufacturing faults.
Covered: Frame defects, leather/stitching faults, mechanical failure of base, gas lift, or tilt under normal use, veneer shell defects.
Not covered: Accidental damage, misuse, improper assembly, normal wear and tear, heat/sunlight/liquid damage.
📞 Contact Us — We’re Here to Help
Available Monday to Saturday. We aim to respond within 1 working day.
📧 Email: info@aurafurn.com
📱 WhatsApp: +44 7414 618 744
📞 Phone: 0044 7414 618 744
🌐 Website: www.aurafurn.com
📍 Head Office: United Kingdom
Aura Furnitures — Premium Charles Eames Lounge Chairs, Eames Office Chairs & Barcelona Chairs. Free Delivery to the UK, Europe, USA, Australia, Switzerland & Scandinavia. No Import Tax. No VAT. No Hidden Charges. Dispatched within 3 Working Days. Delivered in 5–7 Working Days.